Customer Services: 01376 503050 Stephensons of Essex
Service Disruptions: Emergency roadworks in the Broomfield area of CHELMSFORD This work is now expected to last until 23rd October. . Services into St John Payne School and Route 16, Wethersfield to Chelmsford are are experiencing considerable delays.

Concessionary Passes





Concessionary Passes issued by local authorities in England (including the London Councils Freedom Pass) are welcome on our buses for free travel:

  • Mondays to Fridays
  • in Essex - 09:00 to 23:00
  • in Suffolk - 09:30 to 23:00
  • in Hertfordshire - Herts CC Passes only - at any time
  • in Hertfordshire - all other Passes - 09:30 to 23:00

  • Saturdays, Sundays, public holidays - at any time.

Our 'smart' ticket machines check Passes automatically, so please place your Pass on the reader as you get on the bus:

  • Green light and beep
        your Pass is valid - please take your ticket

  • Red light and no beep
        show the Pass to the driver who will check that it is valid

Passes can only be used within the hours shown above. If a red light shows but the Pass is valid, it may be damaged - please contact your local council (see below) to obtain a replacement.

Issue, renewal and replacement of Concessionary Passes is handled by the council in whose area you live:

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