Customer Services: 01376 503050
Fares Revision: There will be a small increase in some of our bus fares with effect from the 01st April 2017. Please see our news article for further details.
Concessionary Passes issued by local authorities in England (including the London Councils Freedom Pass) are welcome on our buses for free travel:
- Mondays to Fridays
- in Essex - 09:00 to 23:00
- in Suffolk - 09:30 to 23:00
- in Hertfordshire - Herts CC Passes only - at any time
- in Hertfordshire - all other Passes - 09:30 to 23:00
- Saturdays, Sundays, public holidays - at any time.
Our 'smart' ticket machines check Passes automatically, so please place your Pass on the reader as you get on the bus:
- Green light and beep
your Pass is valid - please take your ticket
- Red light and no beep
show the Pass to the driver who will check that it is valid
Passes can only be used within the hours shown above. If a red light shows but the Pass is valid, it may be damaged - please contact your local council (see below) to obtain a replacement.
Issue, renewal and replacement of Concessionary Passes is handled by the council in whose area you live: