Enquiries, complaints ... and compliments
Our aim is to provide a friendly, efficient and reliable service to all our customers, whatever your requirements. Phone, email or call at any of our depots, and one of our friendly team will be pleased to help.
Occasionally, circumstances outside our control may delay our buses. If our service has not met your expectations, please let us know so that we can try to put things right for the future. We welcome feedback and always investigate complaints and suggestions. Also, do let us know if one of our staff has acted 'beyond the call of duty' and we will gladly pass on your compliments.
Please write to our Head Office address below or email. Phone calls are welcome, but where an investigation with a member of staff is needed, it is very helpful to have details in writing.
Stephensons of Essex Ltd
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